When you think about auto repair in Dana Point, the few things that come in your mind is a mechanic that’s greasy with dirty overalls. But today, that image of auto repair Dana Point is slowly changing thanks to technology.
Everyone knows technology is changing everything and auto repair shops are not immune to it. Technology is making a change starting from how you schedule your car’s repair session to changing the car parts itself. There is an even bigger demand for car technicians these days. So how else is technology changing the auto repair shop landscape? Find out more here.
5 Ways Technology is Changing Auto Repair Shops
- Online Repair Scheduling
As a customer, the first touch point used to be going to the auto repair shop to schedule a cleaning or maintenance repair. Nowadays, you don’t have to go to the shop. If your auto repair is moving towards the digital age, then they must have an online reservation for car appointments. This will save you a lot of time and effort going to one shop only to realize that they cannot accommodate your car.
On the other hand, the auto repair shop will be able to get data from this car scheduling to analyze how many cars are being repaired by their business. You can even get insights on the common car problems that are being consulted so that you can manage your inventory and expertise on it.
- 3-D Car Models
As a car technician, your job is not only to fix the car’s problems but also to help your customer understand what’s wrong. What better way to do that than to show them a 3-D model of a car and dissect it to show the damaged parts?
Think about having software that can get the image of the car and show each and every moving part under the hood. Once you have this, it’s a lot easier to explain to the customer what went wrong and how you will be able to fix it. By having software that will help your customers understand, you can also gain their trust and loyalty in the process.
- Mobile Apps for Phone Diagnosis
To complement the 3-D car models, mobile apps are being used to diagnose cars. This is done with the help of your car’s engine control unit (ECU) which is where all the other parts are connected. This computer box contains data on the condition of each and every part connected to it. So if you want to get an accurate diagnosis of your car, the first place to check using the onboard diagnostics (OBD) port.
To add to that, new OBD scanners have been developed for troubleshooting car issues. Instead of having to tinker with every part to know what’s wrong, a car scanner will help determine that for you in a much shorter time.
- Better Customer Service
It might not seem so, but together with the advancement of technology came the increased demand of customers to get better service. Customers these days want their repairs done now and fast. So it’s up to the auto repair shop to figure out how to do it.
Fortunately, there are a lot of ways to do just that. Having a customer survey form at the ready is one. You can do this manually or with an online survey to gather feedback from your clients. This way, you’ll know which areas you need to improve on aside from expertise. Also upgrading your systems can help deliver better customer service. A simple online calendar coded to remind your clients of routine repairs will go a long way.
- Changes in Auto Parts
And lastly, there is a shift in the kinds of car parts that are being demanded by auto repair shops. Ever since the birth of sensors in vehicles, more auto repair shops have slowly been converted into tech stores. This means that mechanics had to gain experience and knowledge on how sensors work and how they are being installed in the car.
And it’s not just sensors. There are now different kinds of auto fluids and parts that are very different from their past versions. Some of them are even starting to make use of different alloys and substances that guarantee better reliability as well as driving experience.
